Last updated: July 7, 2026
KitFront accepts refund requests submitted within 14 days of the applicable purchase. Refund eligibility is reviewed in accordance with this Refund Policy, Paddle's Refund Policy, applicable consumer-protection laws, the nature and usage of the digital product, and the circumstances of the request.
KitFront is a 100% digital product. Paid plans provide immediate access to premium website sections, templates, code examples, previews, and other digital resources that can be copied, downloaded, studied, or used right away.
Because digital resources cannot be physically returned once they have been accessed or copied, submitting a refund request within 14 days does not automatically guarantee that a refund will be approved, except where applicable law provides an unconditional refund or withdrawal right.
1. 14-Day Refund Request Window
You may submit a refund request within 14 calendar days of the applicable transaction.
Refund requests submitted after this 14-day period will generally not be considered, except where required by applicable law or where a material billing or product issue remains unresolved.
Requests submitted within the 14-day period are reviewed individually. We may consider the reason for the request, the amount of premium content accessed or used, the nature of the product, applicable consumer rights, and any evidence of fraud, refund abuse, or manipulative behaviour.
2. Try the Free Plan Before Purchasing
Before buying a premium plan, you can evaluate KitFront through our free offering. KitFront provides a free starter kit and free sections across its available categories so you can review the quality, structure, coding style, preview experience, and overall fit for your workflow before making a purchase.
Please use the free resources to decide whether KitFront is right for you before purchasing premium access.
3. Statutory Consumer Rights
Nothing in this Refund Policy limits any mandatory or non-waivable consumer rights available to you under applicable law.
In some countries, consumers may have a statutory right to withdraw from certain digital-content or service contracts within a specific period. Where such a right applies, it will take priority over this policy.
For digital content, statutory withdrawal rights may no longer apply after access, downloading, copying, streaming, or use begins where the customer has provided the legally required consent and acknowledgement.
4. When a Refund May Be Approved
A refund request submitted within the applicable period may be approved in circumstances including:
- you were charged more than once because of a billing or payment-system error
- you were charged an incorrect amount
- payment succeeded but premium access was not delivered
- your account was assigned the wrong plan because of a KitFront-side error
- a material technical issue prevents you from accessing the paid resources
- the purchased product is materially different from how it was described
- we are unable to resolve a verified KitFront-side issue within a reasonable time
- applicable consumer-protection law requires a refund
Where possible, we may first attempt to restore access, correct the plan, resolve the billing problem, or fix the technical issue before issuing a refund.
5. Digital Content Usage
KitFront provides immediate access to reusable HTML, CSS, JavaScript, Bootstrap, and Tailwind resources. These resources can be copied and retained outside the KitFront platform once accessed.
When reviewing a discretionary refund request, we may consider whether premium resources have been substantially viewed, copied, downloaded, scraped, exported, or used.
Substantial use or consumption of premium resources may affect refund eligibility where permitted by applicable law and Paddle's Refund Policy.
6. Refund Abuse, Fraud, and Licence Violations
Refunds may be declined where there is evidence of:
- fraudulent or unauthorised activity
- refund abuse or repeated purchase-and-refund behaviour
- bulk copying, scraping, downloading, or extraction of premium resources before requesting a refund
- account sharing or resale of account access
- piracy, redistribution, sublicensing, or unauthorised use of KitFront resources
- violation of our Terms of Service or License
- chargeback abuse or other manipulative behaviour
This section does not limit any mandatory consumer rights that cannot legally be excluded.
7. Subscriptions and Renewals
Subscriptions renew automatically unless canceled before the next billing date.
You can cancel your subscription at any time to prevent future renewals. Cancellation normally takes effect at the end of the current billing period.
Refund rights for initial subscription purchases and renewal payments depend on applicable law, Paddle's Refund Policy, your country or region, and the circumstances of the transaction.
A refund request relating to an eligible subscription payment should be submitted within 14 calendar days of that transaction.
8. Lifetime Purchases
Lifetime purchases provide long-term access to KitFront premium resources and are delivered immediately after successful payment.
You may submit a refund request for a lifetime purchase within 14 calendar days of the transaction. The request will be reviewed under this policy, Paddle's Refund Policy, applicable law, and the usage of the digital resources.
9. Duplicate Charges and Billing Errors
If you believe you were charged twice, charged the wrong amount, or affected by another billing error, contact us as soon as possible.
We may ask for your account email, receipt, transaction ID, purchase date, and a short explanation so we can investigate the issue with Paddle.
10. Technical Access Problems
If you cannot access paid resources after a successful payment, contact us first. We will make reasonable efforts to restore access or fix the problem.
A refund may be approved if a verified issue prevents access to the paid resources and we cannot resolve it within a reasonable time.
11. How to Request a Refund
To request a refund, email us at support@kitfront.com within 14 calendar days of the applicable transaction and include:
- your account email address
- purchase date
- receipt, invoice, or transaction ID if available
- the plan you purchased
- a clear explanation of your request
- screenshots or error messages if relevant
You may also submit a request through the receipt, subscription-management link, billing page, or buyer-support options provided by Paddle.
We may request additional information where reasonably necessary to verify the purchase, investigate the issue, or determine refund eligibility.
12. Access and Licence After a Refund
If a refund is issued, your access to KitFront Pro and any associated premium services will end.
Any licence granted for refunded premium resources will also terminate. After a refund, you must stop using, distributing, publishing, reselling, or incorporating refunded premium resources into new projects.
13. Chargebacks
If you believe there is a problem with your purchase, please contact us or Paddle before opening a bank or payment-provider dispute.
If you open a chargeback, access to the relevant KitFront account or product may be temporarily limited or suspended while the dispute is reviewed.
14. Processing Approved Refunds
If a refund is approved, it will normally be processed to the original payment method through Paddle.
Processing times depend on Paddle, the payment provider, card network, bank, or local payment method. KitFront cannot control bank-side processing delays.
15. Policy Updates
We may update this Refund Policy from time to time. When we do, we will update the Last updated date above.
The version of this policy in effect at the time of the applicable transaction will apply, subject to any mandatory rights provided by law.