Last updated: September 25, 2026
KitFront is a digital product that provides immediate access to reusable code, website sections, components, Starter Kit resources, previews, and other digital resources. These resources can be accessed, copied, and used immediately after purchase.
For that reason, all purchases are generally final, and KitFront does not normally provide refunds for a change of mind or an ordinary purchase decision once paid access has been provided. Limited exceptions are described below, and nothing in this policy affects rights or remedies that cannot legally be limited or excluded.
1. General Refund Rule
KitFront generally does not provide refunds after access to paid digital resources has been delivered. This approach applies to Individual Yearly, Individual Lifetime, Team Yearly, and Team Lifetime purchases. Free access does not involve a purchase requiring a refund.
A refund may still be considered for a genuine unresolved KitFront-side technical or access problem, a verified duplicate charge or billing error, or where required by applicable law or an applicable merchant-of-record or payment-provider rule.
2. The 14-Day Issue-Reporting Period
If you experience a genuine material technical or access problem, please report it promptly, normally within 14 calendar days of the original purchase. This 14-day period is an issue-reporting period. It is not a money-back guarantee, a cooling-off period offered by KitFront, an automatic refund window, or a no-questions-asked refund period.
Reporting an issue within 14 days does not automatically make a purchase eligible for a refund. Rights that cannot be limited under applicable law remain unaffected regardless of this reporting period.
3. Material Technical or Access Problems
A refund may be considered when all relevant circumstances show that:
- there is a genuine material problem attributable to KitFront
- the problem substantially prevents access to or use of the paid product as reasonably advertised
- the problem is reported promptly, normally within 14 days of the original purchase
- you provide enough information for support to investigate
- KitFront is given a reasonable opportunity to troubleshoot or correct the problem
- reasonable attempts do not resolve the material problem
The normal process is for support to investigate the reported issue and attempt to restore access or correct the problem. If a verified material KitFront-side problem cannot reasonably be resolved, a refund may then be approved as appropriate. A reported issue does not create an automatic right to a refund except where applicable law requires otherwise.
4. Situations That Generally Do Not Qualify
Refunds are generally not provided solely because:
- you changed your mind, no longer need the product, or decided not to use KitFront
- you found another product you prefer
- you expected something different when KitFront materially matches what was advertised
- you do not have the technical knowledge required for your intended project
- the issue is caused by your own project, code, environment, or an unrelated third-party tool or service
- you accessed, copied, or used the digital resources and later decided to reverse the purchase
- you forgot to cancel a recurring Yearly subscription before it renewed
This section does not exclude a remedy for a materially defective, inaccessible, or materially misrepresented product, or any remedy required by applicable law.
5. Review Before Purchasing
Before purchasing, please review KitFront's available sections and resources, previews, documentation, supported frameworks, plan details, and advertised features. Free resources are available to help you assess KitFront's code style and workflow.
A personal preference or expectation that was not part of the advertised product does not by itself create refund eligibility. This does not limit remedies where KitFront is materially defective, inaccessible, or materially different from what was represented.
6. Yearly Renewals and Cancellation
Individual Yearly and Team Yearly are recurring subscriptions. If you do not want a subscription to renew, you are responsible for cancelling it before the next renewal date. A forgotten cancellation or unwanted renewal does not normally qualify for a refund by itself, subject to applicable law and merchant-of-record or payment-provider requirements.
Cancellation and refund are different. Cancellation stops future Yearly renewals and normally preserves paid access until the end of the already-paid billing period. A refund reverses an eligible transaction when approved, is subject to this policy and applicable requirements, and may cause the related paid KitFront entitlement to be revoked. Cancelling a subscription is not itself a refund request, and no separate 14-day refund period applies to renewals.
7. Team Plan Refunds
If a Team purchase is refunded or revoked, the paid Team entitlement associated with that purchase ends. The Team owner loses the applicable paid Team access, and Team members relying on that entitlement also lose the applicable paid access.
Team members do not need to dismantle, delete, or break legitimate completed or deployed websites solely because the Team entitlement was later refunded.
8. License Rights After a Refund
If a paid purchase is fully refunded, the paid license associated with that purchase ends.
After the refund, you may not:
- obtain new paid KitFront resources using the refunded entitlement
- use the refunded license for new projects
- maintain a reusable private library of paid KitFront resources for future projects
- redistribute resources or otherwise continue exercising paid-license rights associated with the refunded purchase
Legitimate completed or deployed websites and client projects created before an approved refund may remain operational and do not need to be dismantled or deleted solely because of the refund. This does not restore or continue the paid KitFront license for future use.
9. Duplicate Charges and Billing Errors
If you believe you were charged more than once or affected by another billing error, contact support. A confirmed duplicate charge or billing error may be corrected or refunded as appropriate after verification and does not need to satisfy the technical-product-issue test above.
10. How to Report a Problem
Contact support@kitfront.com. For a technical, access, or billing issue, please provide reasonable information that helps us investigate, such as:
- the email address associated with your account or purchase
- the order, receipt, or transaction information, where available
- a clear description of the issue
- relevant screenshots or error information, where useful
Do not send full payment-card details or other unnecessary sensitive information. We may request additional information only where reasonably needed to verify and investigate the issue.
11. Lemon Squeezy and Approved Refunds
Lemon Squeezy is KitFront's merchant of record for paid transactions. KitFront maintains this Refund Policy, while Lemon Squeezy processes transactions and approved refunds through the applicable merchant-of-record and payment system and may apply relevant transaction or payment rules.
An approved refund is normally returned through the applicable payment system. The time required for it to appear on the original payment method depends on Lemon Squeezy, the payment network, bank, and payment method, so KitFront cannot guarantee an exact posting time.
12. Provider Actions and Chargebacks
A merchant of record, payment provider, card network, bank, or applicable law may require or process a refund, reversal, or chargeback independently of KitFront's general policy. If you believe there is a problem with a purchase, contacting KitFront support first may allow the issue to be investigated more quickly.
13. Misuse and License Violations
Where permitted by applicable law, KitFront may consider relevant account and resource usage when evaluating a discretionary refund request. A request may be denied where the available information reasonably indicates misuse, unauthorized redistribution, account sharing, or an attempt to obtain substantial paid digital resources and then reverse the purchase.
This does not limit any mandatory consumer right or imply wrongdoing merely because a customer makes a refund request.
14. Applicable Consumer Rights
Nothing in this Refund Policy limits or excludes any refund, remedy, or consumer right that cannot legally be limited or excluded under applicable law.
15. Policy Updates
KitFront may update this Refund Policy from time to time. The updated version will be posted on this page with a revised Last updated date. Updates do not retroactively remove mandatory rights that applied to an existing transaction.